Support & Resources

New Equipment

If you’ve purchased new or refurbished equipment from TM Soldering, we’re with you beyond delivery.
We support you through:

  • Preparing for installation and setup questions
  • Materials to use with the equipment
  • Operational questions
  • Ongoing technical support

If something doesn’t make sense, call us. Nothing is too small to ask.

Existing & Older Equipment

You don’t have to buy your machine from TM Soldering to receive support.

We regularly help customers with Selective soldering equipment they didn’t purchase from us—as long as it falls within the models we support.

Equipment We Commonly Support

  • ACE “KISS” Batch and inline selective soldering platforms
  • Flux and preheat modules
  • Pot and pump assemblies
  • Nozzles and related consumable parts

If your machine isn’t listed, contact us anyway.

If we can help, we will. If we can’t, we’ll tell you honestly—and usually be able to point you to the right resource.

Common Service & Support Questions Answered

We can typically perform a complete machine refurbishment in 2-3 weeks from arrival. Complete transparency of the timelines will be discussed throughout the quoting and refurbishment process, so there are no surprises from start to finish.

Absolutely. We work with you to help determine if and how a customization can be advantageous for your process. We can provide design and manufacturing services for everything between concept to turnkey, any level of help your looking for.

Yes. We will connect you with one of our application engineers who will work with you and your process directly. Any specific need you have, we will work through it with you step by step.

Reach out to us. Our support team can identify exactly what generation of part(s) you may need and help make sure it’s the part(s) that will fix the issue. Sometimes maintenance methods or frequency can be the right solution. Either way, don’t sacrifice time and money guessing, we’re here to help.

Most parts ship anywhere in the US within 1-3 days from receiving your order. We choose our suppliers very carefully to ensure we are kept stocked and that they operate under the same values as us. Sometimes, your uptime is depending on this and we take that responsibility seriously.

Our goal is simple:
Help you run your equipment confidently and successfully.

Talk With a Soldering Specialist